Privacy Policy

Cutters Mark ("Cutters Mark," "we," "our," or "us") respects your privacy and is committed to protecting the information you provide when you visit or interact with our website.

This Privacy Policy explains how Cutters Mark may collect, use, protect, and share information when you visit www.cuttersmark.com, submit an online form, contact us electronically, or otherwise interact with our website.

By using our website, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue use of the website.

1. Information We May Collect

We may collect two general types of information: Personal Information and Non-Personal Information.

Personal Information

Personal Information is information that can be used to identify or contact you. Depending on how you interact with Cutters Mark, this may include:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Equipment make and model

  • Equipment serial number, when provided

  • Information about a repair or service request

  • Pickup or delivery information

  • Information you provide when requesting information about a product or service

  • Other information you voluntarily provide through our website

Non-Personal Information

When you visit our website, certain information may automatically be collected that does not directly identify you. This may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Date and time of your visit

  • Referring website

  • General website usage information

  • Information about how you interact with our website

2. How We Collect Information

We may collect information in several ways.

Information You Provide Directly

We may collect information when you voluntarily:

  • Submit a contact form

  • Request information about a product or service

  • Submit a service or repair inquiry

  • Request pickup or delivery information

  • Contact us by email

  • Contact us through other electronic communication

  • Submit information through another feature of our website

Please provide accurate information when submitting a request so that we can properly respond to you.

Information Collected Automatically

Our website may automatically collect certain information about your visit through cookies, analytics tools, pixels, and similar technologies.

These technologies may help us understand how visitors use our website, improve website functionality, maintain security, and evaluate website performance.

For additional information about cookies and similar technologies, please see our Cookie Policy.

3. How Cutters Mark Uses Your Information

Cutters Mark may use the information we collect for legitimate business purposes, including:

  • Responding to customer questions and inquiries

  • Providing requested product or service information

  • Responding to repair and maintenance requests

  • Coordinating pickup and delivery requests

  • Communicating with customers about equipment or services

  • Providing information about parts and equipment

  • Improving our website and customer experience

  • Maintaining website functionality and security

  • Understanding how visitors use our website

  • Improving our products and services

  • Managing business records

  • Communicating important information about your requests

  • Sending marketing or promotional communications when permitted

  • Complying with applicable laws and legal obligations

We may also use information to investigate suspected fraud, security issues, misuse of the website, or other activity that could harm Cutters Mark, our customers, or our website.

4. Customer Communications

If you provide your phone number, email address, or other contact information, we may use it to respond to your request or communicate with you regarding products, services, repairs, appointments, pickup and delivery, parts, or other business matters.

If you separately provide consent to receive marketing communications, you may receive information about promotions, products, services, events, or other Cutters Mark updates.

You may request to stop receiving marketing communications at any time.

Opting out of marketing communications does not prevent us from sending necessary communications related to an existing customer request, service, repair, transaction, appointment, or other business matter.

5. SMS and Text Messaging

If Cutters Mark offers text-message communications and you voluntarily opt in to receive them, your phone number may be used to send messages related to your request, customer service, appointments, promotions, or other communications for which you have provided appropriate consent.

You may opt out of marketing text messages at any time by replying STOP to the applicable message.

After receiving a STOP request, we will make reasonable efforts to stop sending additional text messages to that number, except for communications permitted by law or necessary to address an existing request.

For assistance with text messaging, reply HELP when available or contact Cutters Mark directly.

Message and data rates may apply depending on your mobile carrier and plan.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Help the website function properly

  • Remember certain preferences

  • Understand website traffic and usage

  • Improve website performance

  • Maintain website security

  • Analyze website activity

  • Support marketing and advertising activities, where applicable

You may be able to control cookies through your internet browser settings.

Disabling certain cookies may affect the functionality of portions of the website.

Please see our Cookie Policy for additional information.

7. Website Analytics

Cutters Mark may use website analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, time spent on the website, device and browser information, general geographic information, and other usage information.

We use this information to better understand our customers and improve our website, services, and online experience.

8. How We Share Information

Cutters Mark does not sell your personal information.

We may share information when reasonably necessary to operate our business, respond to your requests, provide services, or comply with applicable law.

Information may be shared with:

  • Employees or representatives of Cutters Mark

  • The Cutters Mark location or personnel handling your request

  • Service providers that help operate our website or business

  • Website hosting or technology providers

  • Analytics or communication providers

  • Business partners when necessary to provide a requested service

  • Government agencies or other parties when required by law

  • Professional advisors when reasonably necessary to protect our business or legal rights

We expect service providers who handle information on our behalf to use that information only for appropriate business purposes and to protect it appropriately.

9. Links to Third-Party Websites

Our website may contain links to manufacturers, product brands, affiliated businesses, social media platforms, mapping services, or other third-party websites.

These websites are not controlled by Cutters Mark.

Cutters Mark is not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

10. Protecting Your Information

Cutters Mark uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

For your protection, please do not submit highly sensitive information—such as Social Security numbers, passwords, or financial account information—through general website contact forms unless specifically requested through an appropriate secure process.

11. Children's Privacy

Our website is intended for a general audience and is not directed toward children.

Cutters Mark does not knowingly collect personal information from children under the age of 13 through the website.

If we learn that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information.

12. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, maintaining business and service records, resolving disputes, protecting our legal rights, and complying with applicable legal requirements.

Some information may need to be retained for longer periods when required by law or for legitimate business recordkeeping purposes.

13. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your information is used

  • Opt out of certain marketing communications

  • Withdraw consent where processing is based on consent

Certain exceptions may apply. For example, we may need to retain information to complete a transaction, provide a requested service, maintain required business records, comply with legal obligations, or protect our legal rights.

To make a privacy-related request, please contact us using the information provided below.

14. Marketing Preferences

If you receive promotional emails, text messages, or other marketing communications from Cutters Mark, you may request to opt out.

For email marketing, use the unsubscribe option included in the communication when available.

For text-message marketing, reply STOP to the applicable message.

You may also contact Cutters Mark directly to request that your marketing preferences be updated.

Please understand that opting out of marketing does not prevent necessary communications regarding services, repairs, transactions, appointments, or other existing customer relationships.

15. Minnesota Privacy

Cutters Mark is located in Minnesota. We will handle personal information in accordance with applicable federal and Minnesota laws.

Depending on applicable law and your circumstances, additional privacy rights may apply to you.

If you have questions about your privacy rights or believe you have a privacy-related request, please contact us.

16. Changes to This Privacy Policy

Cutters Mark may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to periodically review this page for the most current version.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact Cutters Mark.